*****Unfortunately due to COVID-19, our current return policies are void. We are not accepting returns or exchanges until further notice for the safety of our staff and future customers. Our policies here will be updated when we can begin accepting returns again. Thank you for understanding********
Terms and Conditions of Use
Last updated September 10, 2019
Accepted Payment: Direct Checkout, Paypal, Apple Pay, Google Pay
All orders including wax tarts, candles, and tealights are shipped using USPS Priority Mail, unless otherwise mentioned. Fragrance Sprays are shipped either first class package or priority mail by request.
-We recommend shipping addresses have someone that can pick up the package to be brought inside. Soy can melt or soften when left outside in warm temperatures and we are not responsible for any orders that melt under these circumstances.
RETURNED ORDERS: Please verify that your shipping address is correct before placing your order. If a buyer has entered an incorrect address, they are responsible for additional postage required for Wishes Candle Co to resend it. Also, the buyer is responsible for postage to resend packages that have been returned to us for any other reason.
LOST OR STOLEN ITEMS: Once the package is brought to USPS we no longer have control of the item. Once shipped, the most useful source is your tracking number or receiving USPS branch office. Contact your local USPS branch with the tracking number for further information. **Wishes Candle Co is not responsible for lost or stolen packages. If tracking states "Delivered," USPS considers their responsibility completed at this point.
Refunds and Exchanges
Before requesting, we ask that you consider when purchasing or reviewing that the candles are subjective, uniquely made items that are artistically created through our own personal interpretation. This may or may not agree with your interpretation of the said original inspiration for the scents.
We accept returns and exchanges on unused and unlit 8oz candles only in their original condition. Buyer is responsible for shipping both ways. If you choose to simply return the items (rather than exchange), we are able to refund the cost of the purchased items but not the original or post shipping fees.
For the safety and enjoyment of all customers, we do not accept returns on custom tarts, sprays, or tea lights.
When placing an order with us, you agree to our no cancellation policy. However, once you review your product should you be unsatisfied please refer to the Refunds and Exchanges Policy.
Single Product/Custom Made Subscription Accounts
Subscription products can be swapped (I.e. if you subscribe to The Great Wilderness 8oz Candle With Free Pin Inside, and then decide for your second shipment you want a new product - you can swap to another product such as Yacht n' Beach 8oz Candle With Free Pin Inside).
Customers can pause and resume their subscription in their subscription manager, any orders during the pause period will be automatically skipped until resumed.
Additional discount codes are not applicable to subscription orders, unless otherwise noted.
If three failed attempts to be billed occur, the subscription will be automatically terminated.
Customers can cancel their subscription after at least 2 orders have been processed.
Product availability and pricing is subject to change at any time.
By utilizing the subscription service, you agree to these terms set forth. Details are subject to change at any time.
We maintain the right to alter or change store policies at any time.
We are not affiliated with any other entity outside of the Wishes Candle Co LLC division.
This Web Site is owned and operated by Wishes Candle Co ("Wishes"). The material included herein, including but without limitation to, is the property of Wishes Candle Co and is protected by trademark, copyright and other intellectual property laws of the United States.
ALL RIGHTS ARE EXPRESSLY RESERVED. No right, title or interest in and to the materials is conveyed or granted to website users. Users may not copy, reproduce, republish, transmit, disseminate, distribute, display, post, modify, create derivative works from, use for commercial purpose, sell, license or otherwise use or exploit in any way whatsoever any Materials or other content from our web pages without the prior written consent of Wishes Candle Co.
Wishes Candle Co retains all rights to its trademarks, and other such intellectual property, including without limitation Wishes Candle Co®, and the fragrance names of many of our other products. These trademarks, together with all associated service marks, slogans and other Wishes Candle Co product names, graphics, logos, service names and custom icons are included within the intellectual property of Wishes Candle Co and all rights thereto are expressly reserved.
Wishes Candle Co's trademarks and intellectual property may not be used by any third party without the express written permission of Wishes and, without limiting the foregoing, may not be used in connection with any product or service or in any manner that is likely to or may dilute the strength of the trademark, disparage or discredit Wishes Candle Co or its products and services, or cause any type of confusion among consumers.